Our Customer Service Story
Biller Stories
Jan 31st 2024

Our Customer Service Story

Esther O.
Esther O.

At Redbiller, our support team is actually called the Customer Success Team, and this name reflects the kind of relationship we aim to build with every customer right from the moment they sign up. First, you have someone from our team reach out to you to help you get started even before you run into a roadblock on the dashboard or during integrations.

However, the goal of this Red Story is not to convince you that we have good customer support -that is a judgment we will leave to you (but our support is good o). Instead, we want to show you how to engage our customer support for an improved overall experience. There are five primary channels through which we currently offer support to customers. They are:

  1. Skype
  2. Slack
  3. Tidio
  4. WhatsApp: +234 814 469 8943
  5. E-mail: [email protected]

While you can always reach us on any of the above channels, we also go the extra mile of creating dedicated support channels for business customers on their preferred platforms. 

If you are a business account and would like this, kindly reach out to get your dedicated support channel. This is to ensure hands-on support for your business at all times. But those are not the only places you can reach us. Our secondary channels include all our social media handles.

  1. Instagram: @theredbiller
  2. Facebook: Redbiller
  3. X (Twitter): @theRedbiller
  4. LinkedIn: Redbiller

While you will get appropriate support on all our channels, the response time differs depending on the channel, so we advise that for urgent issues, reach out to us on our primary support channels.

Not only do we have a reliable infrastructure in place, but we also have a reliable support system to walk you through every challenge. We do this because it is our goal to see your business thrive.

...it doesn't end here

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